Debt Collection FAQ

Howe to collect a debt from international clients

May 20, 2023

How to solve an international debt collection issue?


If you are a freelancer or a business owner who works with foreign clients, you have a great opportunity to expand your market and grow your business. However, you might also face some challenges in collecting overdue payments for your goods or services. International debt collection is the process of getting the money you are owed from a customer who is based in another country. The laws of your customer's country will determine how you can collect the debt. In this article, we will show you how international debt collection works and what steps you can take to get paid.

debt collection agency USA
Debt collector for USA

What is international debt collection?


International debt collection is the act of pursuing money that is past due from customers based in another country to compensate you for goods or services provided to them. The first step in the process is to communicate your desire to get paid to the international client, but you may need to hire an outside service to collect the debt.

If your methods aren't working, you can hire a collection agency to deal with nonpaying customers – even if those customers live outside your country.

Looking for the right collection agency for your business? Fill out our contact form to have our debt collection Team contact you about your needs.

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International debt collection agency

How does international debt collection work?


International debt collection consists of the same four steps as domestic debt collection:

•  Standard debt collection methods. If you've ever followed up with a nonpaying client via your usual communication channels before, then you're familiar with standard debt collection methods. International debt collection should likewise begin with this step despite the complexities of gathering money from clients based outside your borders. For long overdue payments, you may want to hint at the possibility of legal action.

•  Hiring a collection agency. If a client continues to avoid paying their debt well after your invoice is due, you may want to hire our collection agency. Our agency will communicate with your client to work toward getting your debt paid. Before you move forward with this step of the process, make sure you're choosing a company that is capable of getting the job done.

•  Legal actions. Another advantage of using a collection agency to collect on a debt versus pursuing debt recovery yourself: Collection agencies can make changes to a debtor's credit report or take other legal actions that incentivize debt payment.

•  Litigation. If all else fails, you can sue your client for the money they owe you. However, this should be your last resort, as litigation can be costly and time-consuming. You will also need to hire a lawyer who is familiar with the laws of your client's country.

debt collection agency Spain
Debt collector Spain

What are some tips for successful international debt collection?


Here are some tips that can help you collect your debts from international clients more effectively:

•  Know your client's payment process. Before you start working with a foreign client, make sure you understand how they pay their invoices and what payment methods they prefer. You should also ask them for their contact details and billing address.

•  Set clear payment terms and conditions. You should specify the payment terms and conditions in your contract or invoice, such as the due date, late fees, interest rates, currency, and dispute resolution procedures. You should also send your invoice as soon as possible after delivering your goods or services.

•  Follow up regularly and politely. You should remind your client about their payment before it is due and follow up with them if they miss the deadline. You should be polite and professional in your communication and avoid being aggressive or threatening.

•  Offer incentives or discounts. You can encourage your client to pay their debt faster by offering them incentives or discounts, such as a percentage off their next order, free shipping, or extended warranty.

•  Negotiate a payment plan or settlement. If your client is facing financial difficulties or disputes the amount they owe you, you can try to negotiate a payment plan or settlement that works for both parties. You can also offer them alternative solutions, such as returning the goods or exchanging them for something else.

•  Hire an international collection agency. If none of the above tips work, you can hire an international collection agency that has experience and expertise in collecting debts from foreign customers. They can handle the communication, negotiation, and legal actions on your behalf.

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